Exchanges and Returns for e-commerce Mullo Life
Exchange and return policies for Mullo Life e-commerce
In the event of product failure, you are covered by the legal guarantee, consisting of the customer's right to choose between requesting a refund or exchanging the product.
In the case of food or perishable products, these will be guaranteed the expiration date indicated on the packaging, with a maximum of 7 days from the date of purchase.
You may also make use of the warranty in case the product presents manufacturing defects or does not comply with the advertised characteristics (example: color, measurements, accessories). If necessary, photographs of the product will be requested to show any possible problems.
To make the product warranty effective, customers who are in the Metropolitan Region may contact the office located at Los Militares 5953, office 23, Las Condes commune. In the event of a health emergency, you must write or call the contact information indicated below.
Likewise, in case of questions or suggestions, we would appreciate writing to the email mullolife@cetep.cl , or calling +56 9 5096 5606 (opening hours Monday to Friday from 9:00 a.m. to 6:00 p.m.)
Requirements to make changes to purchases made online:
- Request it within the legal deadline. The return will take place as long as it has not been damaged due to an event attributable to the consumer (Art. 21, Law 19,496).
- The product must be unused, with its labels and in perfect condition.
- You must have the original packaging.
- You must present the receipt, printed purchase orders are not valid as a document.
Money refunds will vary depending on the payment method used when making the purchase. If the payment was made with a debit card, the refund will be made through a bank transfer, which may take up to 14 business days from the date the request is entered into the system. If the payment was made by credit card, the charge will be canceled on your card.
It is expressly stated and the consumer declares that he or she knows and accepts that the time during which the refund is being processed by the corresponding banking entity is beyond the control of Mullo Life, so said deadlines may vary. However, it is guaranteed that, once the return request is received, Mullo Life will process it as quickly and expeditiously as possible, estimating a period of 20 calendar days to receive, process the return and generate the deposit in the bank account provided. point out. Once the returned products have been received and processed, a notification will be sent to the email address indicated for this purpose. All the deadlines indicated in this paragraph will be counted from the time the return has been requested via email or telephone.
Mullo Life dispatch terms and conditions
Currently, our Mullo Life ecommerce is enabled to ship within the Metropolitan region.
The delivery and dispatch of purchased products may take up to 5 business days . If the customer cannot receive their order at any time for different reasons, they must indicate it in the "additional information" box. This way the courier avoids going at that time and the customer can receive the order when they are really ready. to do it.
- Shipping addresses:
The customer agrees to indicate the exact address to which the purchase must be shipped and indicate the special instructions that are necessary to correctly deliver the order, such as: calling when the order has arrived, ringing the bell, leaving it at the concierge. , etc. .
If the purchase made was for a person other than the buyer, it must be indicated in the “special instructions for your order” box and the shipping address must be correctly completed, in order to avoid possible errors.
If the address is entered incorrectly (number, commune, region), it will be the responsibility of the client, Mullo Life will not be responsible for the extra shipping charge or charge.
- Shipping within Greater Santiago:
Within greater Santiago, Mullo Life works with an external company ( 99 minutes) , which has coverage in the following communes :
- RECOLETA
- INDEPENDENCE
- NORMAL FIFTH
- MAIPU
- PUDAHUEL
- RENCA
- QUILICURE
- CONCHALI
- THE PRADO
- NAVIA HILL
- CENTRAL STATION
- HUECHURABA
- HILLS
- PROVIDENCE
- ÑUÑOA
- THE COUNTS
- FLORIDA
- THE QUEEN
- MACUL
- PEÑALOLEN
- VITACURA
- THE BARNECHEA
- SAN MIGUEL
- THE CISTERN
- THE FARM
- SAN RAMON
- THE PINTANA
- PEDRO AGUIRRE CERDA
- SAINT JOAQUIN
- I MIRROR IT
- THE FOREST
- HIGH BRIDGE
- SAINT BERNARD
- BUIN
- TANGO CALERA
- HILL
- CURACAVI
- THE MOUNTAIN
- MAIPO ISLAND
- LAMP
- MARIA PINTO
- MELIPILLA
- HURTED FATHER
- PAINE
- PEÑAFLOR
- PIRQUE
- SAN JOSE DE MAIPO
- TALAGANT
- SANTIAGO
99 minutes pick up and dispatch orders from our warehouse and its logistics are:
- Create a route incorporating all the collection points that Mullo Life gives you (supplier, office, etc.). This route is done for one day.
- Completing that route, the next business day, the shipping route is created within Santiago. Deliveries from collection may take up to two business days (in events these days may increase).
- When an order is on its way to its destination, 99 minutes will send a tracking email to the customer so they can monitor it throughout the day.
- When the order is delivered, another email will be sent verifying its delivery.
- 99 minutes considers two delivery attempts , if after this there is no one to receive it, it is returned to our warehouse.
- To send it again, the customer must pay for the shipping again or pick it up at the Mullo Life offices located in Las Condes.
- Orders picked up on Friday from Mullo Life will be delivered on Monday or to the customer. 99 minutes does not ship on weekends .